FAQ

Booking & Cancellations

Do you require a deposit to book?

No, we do not require a deposit. We know that Manitoba weather can be unpredictable and plans can change. We prefer to stay flexible and work with you to ensure a stress-free experience. Payment is expected before setup on the day of rental.

What happens if the weather is bad on the day of my event?

Since we don’t require a deposit, cancelling or rescheduling due to bad weather (like heavy rain or unsafe winds) is easy and stress-free. If the forecast looks bad, just reach out to us as early as possible so we can adjust or reschedule. Same applies if sick children and need to reschedule.

Rentals & Logistics

How long is the rental period?

Our standard rental fee includes a 4-hour rental window. This is longer than what most customers need, giving you plenty of time for maximum fun. If you need the unit for longer, just let us know and we are always happy to work out a custom timeframe with you.

Do you handle delivery and setup?

Absolutely! We handle the full delivery, professional setup, secure anchoring, and teardown for all events. All you need to do is provide the address and we take care of all the heavy lifting.

Safety & Specifications

Are your bouncers and water units safe?

Safety is our top priority. All of our units are commercial-grade, heavy-duty, and engineered to support up to 1,000 lbs. Every single unit is thoroughly cleaned and sanitized for your event so it is completely ready for your enjoyment.

Do your bouncy castles have slides?

Yes! Every single one of our bouncy castles features an integrated slide, giving you the perfect combination of jumping and sliding action.

Can you set up in City of Winnipeg parks or community centres?

Yes, we can! We are fully licensed and insured with the City of Winnipeg, meaning we are approved for seamless setups on all city-owned properties, including indoor community centres and public parks.

Requirements

What do I need to provide on the day of the event?

For standard bouncers, we just need a clear, flat setup area and access to a reliable power outlet within reach of our extension cords (100'). For water units, you will also need to provide a standard garden hose with active water access.

When do I sign the rental contract?

We require a signed rental contract before we can leave the equipment in your care. This outlines basic safety rules, weight limits, and supervisor responsibilities. We will send this with your confirmation email and sign digitally together during the delivery and setup window.